For online business owners, delivery matters a lot. You want to send items on time to retain people’s trust. Those who had a terrible experience might decide against buying from your store next time. Apart from delayed delivery, some packages might also get lost. These are awful experiences, and you don’t want to disappoint your audience. You even have to refund them for this bad experience. You have to send a voucher for a discount on the next purchase. For items that didn’t arrive, you have to offer a full refund. You will keep bleeding money from your company if these failures continue. As such, you have to find ways to prevent it from happening.
Don’t make false promises
You already know the capability of your chosen delivery company. It’s easy to estimate the arrival of packages in certain locations. Therefore, there’s no excuse for giving false promises. If it takes about three days for packages to arrive in one area, you can’t say it will be on the next day. By being transparent, you give the customers the chance to decide for themselves. If they’re willing to wait, it’s up to them.
Choose the right delivery company
You can’t stick with the same delivery partner if you always have delayed arrival of packages. The same problem will keep on happening in the future. Look for a reliable contract packing company. There’s a more efficient process that allows the swift delivery of packages and even a more accurate tracking system. You can see the changes first before you commit to a long-term partnership.
Invest in quality packaging
Damaged products could also be an issue. It might be due to the careless of people involved during transit, but it could also be because of the packaging. Make sure you invest in quality packaging supplies. They will protect the products until they safely arrive. Your customers will also feel excited to open the package when it arrives in good condition.
Make it easier for customers to contact you
If there are issues related to the arrival of packages, your customers should find it easy to communicate with you. Your customer service representative can immediately track the parcel and send it to the customer as soon as possible. If not, there’s an explanation to prevent the customer from getting enraged.
Rethink your operations
There might be an issue with how you run the business, and products usually don’t end up in the hands of the customers on time. Try to make the necessary changes starting with the right suppliers. There won’t be delays if you have the items on hand for delivery. You can also improve your website, so it automatically updates relevant information.
Hopefully, things begin to change, and you avoid these delays. You want to retain your customers’ trust, and on-time arrival means a lot. You can also ask them how you can improve the services provided.