There are so many little adjustments that small businesses can make in terms of their day-to-day running which can greatly improve how they do business and today we are going to discuss a key feature which all small business owners should consider. We are talking about a phone answering service, an outsourcing which will significantly improve so many areas of your small business, and there is an abundance of benefits which small businesses in particular will be able to count on. No matter if you run a store, warehouse or factory, here is how this type of service can benefit your small business.
Never Miss a Call
Naturally the clear benefit which we can see when looking at a service such as this is that your business will never miss a call again. You may think that having an answer machine in the business is sufficient but research suggests that just 1 in every 10 callers will leave a message, as many believe that nobody will hear it. Using a service like this will ensure that phones are manned at all times and that any call which comes in will be attended to.
In outsourcing this aspect of the business you will be able to save money on the person who is answering the calls currently. This can either save you money in freeing up a position or it can increase productivity by taking away that employee’s need to be on hand to answer phone calls.
Round The Clock
If your business is closed and you get a very important call and miss it, you may very well miss out on that opportunity simply because the call was made outside of office hours. When you outsource this you can ensure that those phones will be manned 24/7 which means that no matter what time that important call comes in, there will be someone ready to attend the call and take any message which is needed.
Easier Calendar Management
Many services go above and beyond in terms of answering calls and they will synch those calls with your calendar to ensure that every meeting is planned out and you will be able to follow up efficiently on the call. Time and date of call including any important information taken from the call will all be logged and sent to the relevant people, maximizing time management and increasing the company’s reputation amongst clients and partners.
Direct Buy Option
If you are in the sales industry then you can use this service to secure direct sales which are made via phone. This not only helps you to sell more goods, it is a very easy service for the customer to use and also for the business, ensuring that sales are made swiftly and without the need for any waiting.
Your small business should always look to outsource areas which are tough to manage in order to reduce stress and pressure on the business, and the phone lines are a great place to start.