India is one of the most attractive locations for outsourcing services. The country is centrally located, making it easy for them to adjust to North American, European, Asian, and Australian time zones.
With most Indians possessing a strong command of the English language, along with high professional skill levels, it makes a lot of sense to outsource services to the country.
The country also fosters a pleasant business environment that provides attractive financial incentives, making it one of the top three countries known for being an outsourcing hub.
Business outsourcing has taken center stage in the global economy for the past couple of years. The majority of jobs in first-world countries find themselves overseas because the labor force in developing economies performs the same quality of work for less pay.
For call center outsourcing, India has provided more affordable services with its offshore team providing exemplary performance. If you are seriously considering expanding your operations without breaking the bank, outsourcing is certainly an option you have to consider.
Let’s take an in-depth look at the concept below.
How to Define Outsourcing?
The simple definition of outsourcing is that it is a business practice that many entrepreneurs rely on to minimize their expenditures. Typically, these companies will allow a few processes to a team of professionals or specialists who do not belong to the regular employment pool.
These external service providers are given a concrete list of tasks that they must perform to help companies. These tasks are offloaded to these third-party vendors because they offer more affordable rates compared to assembling and staffing in-house teams.
Why Do Businesses Outsource Work?
Well, the honest answer is monetary gains! With the advent of advanced technology, it is now possible to bridge time and space. As a result, both the companies who offload work and the professionals who get the job benefit from this scenario.
For example, when you use a call center by outsourcing in India, your business can enjoy more affordable labor rates, utilities, and rent. You will be able to reduce your company’s operating costs significantly.
What are the Perks of Outsourcing?
The trend of outsourcing has been en vogue for the past decade because of its numerous perks. Of course, there will always be a place for in-house talents, but for the other redundant tasks, it is just better to offshore it to a team.
The following points are the top benefits of outsourcing:
- Saves a Lot of Money
As mentioned above, the primary reason for most offshoring work is that businesses can cut expenses and save more money. Companies that offload work to developing countries like India can enjoy paying fewer labor rates. The cost to rent commercial buildings is also much cheaper, along with utilities.
- Offers Better Employee Retention
Fortunately, there is no worker exploitation or unfair wage practices because when dollars are converted to rupees, you can use the power for the foreign exchange rate to your advantage. Your workers will actually get a higher rate than their counterparts employed by local companies.
The employees are grateful to this industry for giving them a higher than average pay, which goes a long way in improving their living standards.
Since you’re paying them a higher salary, it works well in assuring job satisfaction, improving motivation, and minimizing employee turnover. Remember, it is even more costly to deal with employee turnover as the hiring and training processes are very expensive.
- Accords High-Quality Work
When you outsource, you can enjoy a high work quality from your labor pool. Usually, in emerging economies, those who work in call centers are highly-educated and skilled professionals.
Outsourcing to them means you can benefit from their skills, knowledge, and experience so that you can count on high-quality output. Some companies may also need short-term project work, so it would be wasteful to hire in-house personnel.
Through outsourcing, you can enjoy the skills without worrying about expensive 1st world insurance and other benefits.
- Amplify Productivity and Profitability
Your outsourced team will have all the tools, solutions, and expert manpower you need so you can crush those goals. Collaborating with an offshore team will pave the way for improved performances for everyone in your company.
Your in-house staff will get their responsibilities done faster with the help of your external agents. As such, you can ensure better productivity for all, which translates to improved profitability for a better bottom line.
Should you be thinking of incorporating this business practice into your operations, you must weigh your decisions carefully. When you research and gather information on outsourcing, you will make an educated business decision that will have a lasting impact on your company.
The most important thing to consider is establishing a partnership with a reliable and trustworthy offshore company that can give you a team that will provide efficient and effective services.
Author: Chris Reed